Yisiphi iSikhwama Segatsha Esingasese Ingabe
A PBX (Private Branch Exchange Exchange) isiteshi sokushintsha amasistimu efoni. Iqukethe ikakhulukazi amagatsha amaningana wezinhlelo zocingo futhi ishintsha ukuxhumeka kuye nakubo, ngaleyo ndlela ixhumanisa imigqa yefoni.
Izinkampani zisebenzisa i-PBX yokuxhuma wonke amafoni angaphakathi ngaphakathi komugqa ongaphandle. Ngale ndlela, bangaqasha umzila owodwa kuphela futhi babe nabantu abaningi abasebenzisa, ngamunye ephethe ifoni edeskini enenombolo ehlukile. Inombolo ayikho kwifomethi efanayo njengenombolo yocingo, noma kunjalo, kuncike ekubaleni kwangaphakathi. Ngaphakathi kwe-PBX , udinga kuphela ukushayela izinombolo ezintathu noma amadijithi amane ukuze wenze ucingo kwenye ifoni kwinethiwekhi. Sivame ukubhekisela kule nombolo njenge-extension. Umuntu obiza ngaphandle angase acele isandiso sokuqondiswa kumuntu aqondisa wona.
Lesi sithombe sibonisa ukuthi i-PBX isebenza kanjani.
Izindima eziyinhloko zobuchwepheshe be-PBX yizi:
- Ukushintshanisa phakathi kwabasebenzisi befoni ngaleyo ndlela kudala ukuxhumana
- Ukuqinisekisa ukuthi uxhumano luhlala kahle ngokugcina izinsiza zalo
- Ukuqeda ukuxhumeka kahle uma umsebenzisi efaka phezulu
- Ukurekhoda inani, izibalo, kanye nemitha ehlobene namakholi
Ngokuvamile, imisebenzi ye-PBX yilezi ezilandelayo:
- Nikeza inombolo eyodwa abangayifuni abangaphandle abangayisebenzisa ukufinyelela bonke abantu enkampanini.
- Sabalalisa izingcingo kubasebenzi eqenjini lokuphendula ngendlela efanayo; usebenzisa isici se-Automatic Call Distribution (ACD).
- Yenza ngokuzenzakalela ukuphendula kwekholi, kodwa unikeze imenyu yezinketho lapho umsebenzisi angakhetha ukukuqondisa esandisweni esithile noma kumnyango.
- Vumela ukusetshenziswa kwemikhonzo yebhizinisi enziwe ngezikhathi ngenkathi uphendula izingcingo.
- Nikeza izici zokuphathwa kocingo.
- Beka oshaya izingaphandle zangaphandle babambe ngenkathi balinde umuntu oceliwe ukuba aphendule, futhi adlale umculo noma imilayezo yezentengiselwano ezenzelwe umuntu ocingayo.
- Qopha imilayezo yezwi kunoma isiphi isandiso kusuka kumshayeli wangaphandle.
- Dlulisa izingcingo phakathi kwezandiso zangaphakathi.
I-IP-PBX
Ama-PBX ayenawo kuphela i-VoIP kepha abelokhu ekhona ngezinhlelo zocingo zomhlaba. I-PBX eyenzelwe ngokuqondile i-VoIP ibizwa nge-IP PBX, esho i-Internet Protocol Private Branch Exchange).
Kuze kube manje, i-PBXs ibe yinto yokunethezeka yebhizinisi okuyizinkampani ezinkulu kuphela ezingakwazi ukuzikhokhela. Manje, nge-IP-PBXs, izinkampani eziphakathi nendawo ngisho nezinkampani ezincane zingabuye zithole izici nokusebenza kwe-PBX ngenkathi usebenzisa i-VoIP. Kuyiqiniso ukuthi kufanele batshale imali ethile kwi-hardware ne-software, kodwa ukubuya nezinzuzo zikhulu kakhulu esikhathini eside, kokubili ngokusebenza nangokwezimali.
Izinzuzo eziyinhloko i-IP-PBX ezizondezayo zikhona, ukuphatha, kanye nezici ezithuthukisiwe.
Ukwengeza, ukususa nokukhipha abasebenzisi kwi-system kungase kubize kakhulu, kodwa nge-IP-PBX kunenzuzo elula njengoba kulula. Ngaphezu kwalokho, i- IP yocingo (emele ama-terminals kwinethiwekhi yefoni ye-PBX) kungadingeki ukuthi ifakwe kumsebenzisi othile othize. Abasebenzisi bangangena ngokuqondile ohlelweni nganoma iyiphi ifoni kwinethiwekhi; ngaphandle kokulahlekelwa ngamaphrofayela abo kanye nokulungiselelwa.
I-IP-PBXs isekelwe kwisofthiwe engaphezu kwalabo ababengaphambi kwayo futhi izindleko zokulungisa nokuthuthukisa ziyancishiswa kakhulu. Umsebenzi ulula futhi.
I-PBX Software
I- IP-PBX idinga isofthiwe yokulawula indlela yayo. Isofthiwe evelele kakhulu ye-PBX i-Asterisk (www.asterisk.org), okuyinto software evulekile-source source.