I-Exchange Branch Exchange Explained
I-PBX (Exchange Exchange Exchange) uhlelo oluvumela inhlangano ukuthi iphathe izingcingo ezingenayo nezingenayo futhi ivumela ukuxhumana ngaphakathi ngaphakathi kwenhlangano. I-PBX yakhiwa kokubili i-hardware ne-software futhi ixhumeka kumadivaysi okuxhumana afana ne-adapters ocingweni, ama-hubs, ama-switches, ama-routers futhi-ke, izinqola zocingo.
I-PBX yakamuva kakhulu inezinto eziningi ezithakazelisayo ezenza ukukhulumisana kube lula futhi kunamandla kakhulu ezinhlanganweni, futhi kunomthelela ekwenzeni ngcono futhi kukhulise umkhiqizo. Ubukhulu bawo nobuxhakaxhaka buhlukahluka, kusukela ezinkambisweni zokuxhumana ezinkampani ezibiza kakhulu futhi eziyinkimbinkimbi kuya ezinhlelweni eziyisisekelo ezithathwa efwini ngezindleko zamasonto amabili ngenyanga. Ungase futhi ube nezinhlelo ezilula ze-PBX ekhaya ngezici eziyisisekelo njengokuthuthukiswa kumgqa wakho wefoni wendabuko okhona.
Uyini i-PBX?
Njengoba kushiwo ngenhla, imisebenzi ye-PBX ingaba yinkimbinkimbi kakhulu, kodwa ngokuyinhloko, uma ukhuluma nge-PBX, ukhuluma ngezinto ezenza lezi zinto:
- Ukusetshenziswa kwezingcingo zocingo ezingaphezu kweyodwa enhlanganweni, nokuphathwa kwamakholi aphumayo nezingenayo.
- Ukushayela ucingo olulodwa olulodwa lwefoni kumigqa yangaphakathi eminingana, ekhonjwe ngezinombolo ezintathu noma ezine ezinamadijithi ezibizwa ngokuthi izandiso, futhi ushintshe izingcingo eziya emgqeni wangaphakathi ongaphakathi. Lokhu kusindisa inhlangano ekumele ikhokhele imigqa eminingana, futhi ivumela yonke iminyango ukuba ifinyelelwe ngenombolo eyodwa yefoni.
- Vumela ukuxhumana kwefoni mahhala ngaphakathi kwenhlangano.
- Ukunika amandla ukukhulumisana konke ne- VoIP (Voice over IP), enezici eziningi kakhulu kanye nezithuthukisi ngaphezu kwe-telephony yendabuko, okuvelele kakhulu ekunciphiseni izindleko zekholi.
- Qinisekisa isikhombimsebenzisi esihle namakhasimende ngezici ezifana nokurekhoda kwekholi , i- voicemail , IVR njll.
- Ukuzenzekelayo kokuphendula kumakhasimende okushaya nge-IVR (impendulo yezwi ephakathi) lapho uhlelo lungathumela khona ngokuzenzakalelayo abasebenzisi kulayini olufanele kakhulu ngamamenyu wezwi. Kuyinto uhlobo lapho uzwa khona izinto ezifana no- "Caller", "Cindezela u-1 ngeDivaysi yezezimali, Cindezela u-2 ngezinkomba ..."
IP-PBX
I-PBX yashintsha okuningi ngokufika kwe- IP telephony noma i-VoIP. Ngemuva kwama-PBXes a-analog asebenza kuphela kumzila wezingcingo kanye noshintsho, manje sine-IP-PBXes, esebenzisa ubuchwepheshe be-VoIP namanethiwekhi we-IP njenge-Internet ukuhambisa amakholi. I-IP PBxes ivame ukukhethwa ngenxa yobuningi bezimpawu abaza nazo. Ngaphandle kwama-PBXes amadala asevele asekhona kodwa asekhona-okwamanje, nalabo abakhethiwe ngenxa yeshibhile, izinhlelo eziningi ze-PBX ezisetshenziswa namuhla zivame ukuba yi-IP PBXes.
I-PBX Ebanjwe
Akudingeki ukuthi utshale njalo kwi-hardware, isofthiwe, ukufakwa nokugcinwa kwe-PBX yakho yangaphakathi endlini, ikakhulukazi uma usebenzisa ibhizinisi elincane futhi izindleko zobunikazi zikuvimbela ukuba uzuze kulezo zici ezibalulekile. Kunezinkampani eziningana ku-intanethi ezinikeza isevisi ye-PBX ngokumelene nemali yanyanga zonke ngaphandle kokuba nenoma yini ngaphandle kocingo lwakho nomzila wakho. Lezi zibizwa ngokuthi izinsizakalo ze-PBX futhi zisebenza efwini. Le nsizakalo ihanjiswa nge-Intanethi. I-PBXes ehleliwe inokukhubazeka kokuba okujwayelekile kangangokuthi ayinakulinganiswa nezidingo zakho, kodwa ayinto eshibhile futhi ayidingi ukutshalwa kwezimali kwangaphambili.