I-Netiquette Kufanele Uyazi
Ngenkathi wonke umuntu esebenzisa i- imeyili okungenani ukuxhumana kwebhizinisi inyanga ngayinye, abanye bethu bazosebenzisa i-imeyili njengethuluzi lansuku zonke ukwenza umsebenzi wethu wobuchwepheshe. Sizosebenzisa i-imeyili ukuxhumana namakhasimende, abalingani beqembu, abaphathi, kanye nezisebenzi ezintsha ezintsha noma abaqashi abasha abasha. Futhi yebo, laba bantu bazosahlulela ngokukwazi kwethu ukwenza umyalezo obhaliwe ocacile nobuchwepheshe.
I-imeyili yetiquette, noma i-'titiquette ', iye yaba khona iminyaka engama-27 YeWebhu Yezwe Elibanzi. I-Netiquette iyisethi yemikhombandlela evunyelwe kakhulu yokubonisa inhlonipho kanye nekhono ku-imeyili yakho. Ngokudabukisayo, kunabantu abangakaze bathathe isikhathi sokufunda i-imeyili netiquet for izilungiselelo zebhizinisi. Okubi nakakhulu: kunabantu abadibanisa i-imeyili netiquette ngesitayela esibucayi nesingahlelekile sokuthumela imiyalezo.
Ungavumeli i-imeyili eyakhiwe kabi ukuthi ilahle ukwethembeka kwakho kumakhasimende noma umqashi noma umqashi ongase abe khona. Nazi imithetho ye-imeyili yokuziphatha okuyokusiza kahle, futhi ikugcine ukuhlazeka emsebenzini.
01 kwezingu-10
Faka ikheli le-imeyili njengento yokugcina oyenzayo ngaphambi kokuthumela.
Lokhu kubonakala kungenasi-intuitive, kodwa leli fomu elihle kakhulu. Ulinde kuze kube sekupheleni kokubhala kwakho nokubukezwa kokuhlola ngaphambi kokuthi ungeze ikheli le-imeyli ku-header ye-imeyili. Le nqubo izokulondoloza ukuhlazeka ngokuthungela umlayezo ngengozi ngaphambi kokuba usuqedile okuqukethwe kwakho nokubukeza ubufakazi.
Lokhu kubaluleke nakakhulu kwi-imeyli ende enokuqukethwe okubucayi, njengokuhambisa isicelo somsebenzi, ukuphendula kumbuzo wamakhasimende, noma ukuxoxa izindaba ezimbi eqenjini lakho. Kulezi zimo, ukwehlisa ikheli le-imeyli kunezela ukuphepha uma udinga ukuhamba kude ne-imeyili yakho isikhashana ukuqoqa imicabango yakho futhi uvuselele amagama akho engqondweni yakho.
Uma uphendula i-imeyli, futhi ucabanga ukuthi okuqukethwe kunomzwelo, khona-ke umane ususe ikheli le-imeyili lomemukeli okwesikhashana uze ulungele ukuthumela, bese ufaka ikheli emuva. Ungaphinde uthinte futhi unamathisele ikheli le-imeyili lomamukeli kufayela le-Notepad noma ikhasi le-OneNote, bhala i-imeyili, bese usika futhi unamathisele ikheli le-imeyili emuva.
Sikholelwa kulokhu: umugqa wekheli le-imeyli elingenalutho ngenkathi ukubhala kuzokusindisa usizi olulodwa ngosuku!
02 kwezingu-10
Isheke eliphindwe kathathu ukuthi uthumele i-imeyili umuntu ofanele.
Lokhu kubaluleke kakhulu uma usebenza enkampanini enkulu noma kumnyango kahulumeni. Uma uthumela i-imeyili ebucayi ku- 'Mike' noma 'Heather' noma 'Mohammed', isofthiwe yakho ye-imeyli izofuna ukuthayipha ikheli eliphelele. Amagama adumile afana nalawa azoba nemiphumela eminingi ebhukwini lekheli lenkampani yakho , futhi ungathumela ngephutha i-grouchy kamuva kumengameli wakho we-vice, noma impendulo eyimfihlo kubantu phansi kwe-accounting.
Ngenxa yomthetho we-# 1 we-netiquette ngenhla, ushiye ukubhekana nokuphela, ngakho-ke ukuhlola kathathu ikheli le-imeyili lomamukeli kufanele kuhambisane kahle njengesinyathelo sakho sokugcina ngaphambi kokuthumela!
03 ka-10
Gwema 'Phendula Kubo Bonke', ikakhulukazi enkampanini enkulu.
Uma uthola ukusakaza okuthunyelwe kubantu abaningi, kuwukuhlakanipha ukuphendula kuphela umthumeli. Lokhu kuyiqiniso ikakhulukazi uma inkampani isakazwa ngezinhlu ezinkulu zokusabalalisa.
Isibonelo: imenenja jikelele i-imeyili yonke inkampani mayelana nokupaka eseningizimu, futhi icela abantu bahloniphe izitifiketi ezibalwe futhi zabelwe abasebenzi abakhokhelwayo. Uma uchofoza 'ukuphendula kubo bonke' bese uqala ukukhononda ukuthi abanye abasebenzi bayangena emotweni yakho bese bashaya upende lwakho, ungalimaza ukuthuthuka komsebenzi wakho ngokuba yingxenye yenkampani.
Akekho ofuna ukuthola imilayezo engayisebenzisi kubo . Ngaphezu kwalokho, akekho othanda ukukhononda eqenjini noma ukuzwa ngezikhalazo zakho ezifakwe efomeni yokusakaza.
Gwema le faux pas bese usebenzisa impendulo eyodwa kumthumeli njengesenzo sakho esizenzakalelayo. Ngokuqinisekile bheka uMthetho # 9 ngezansi, futhi.
04 kwezingu-10
Sebenzisa imikhonzo yobuchwepheshe esikhundleni sezinkulumo zokuxhumana.
Indlela engcono kakhulu yokuqala i-imeyili ephathekayo inguqulo ethile yalokhu okulandelayo:
1. Ntambama, Ms. Chandra.
Sawubona, ithimba lephrojekthi kanye namavolontiya.
3. Sawubona, Jennifer.
4. Kulungile, Patrick.
Ungazi, ngaphansi kwanoma yiziphi izimo, sebenzisa lokhu okulandelayo ukuze uqale i-imeyili eprofetjhinali:
1. Hhayi,
2. Sup, ithimba!
3. Sawubona, Jen.
4. UMornin, uPat.
Izinkulumo ezihlanganisiwe ezifana 'hey', 'yo', 'sup' zingabonakala zingobungane bese zifudumele kuwe, kodwa empeleni zilahle ukwethembeka kwakho esimisweni sebhizinisi. Ngenkathi ungasebenzisa ngokuqinisekile la ma-colloquialisms engxoxweni uma unomlando othembekile nomunye umuntu, umqondo omubi ukusebenzisa lawo mazwi kwi-imeyili yebhizinisi.
Ukwengeza, kuyindlela engafanele ukuthatha izinqamuleli zesipelingi, njenge 'mornin'. Kuyindlela engafanele ukunciphisa igama lomuntu (Jennifer -> Jen) ngaphandle kokuthi lowo muntu ekucele ngokucacile ukuthi wenze kanjalo.
Njenganoma yikuphi ukuxhumana kwebhizinisi okuhlakaniphile, kuwukuhlakanipha ukuphutha eceleni kobuhle kakhulu futhi ubonise ukuthi ukholelwa ekutheni uhloniphekile.
05 ka-10
Qinisekisa wonke umlayezo, njengokungathi idumela lakho lochwepheshe lithembele kulo.
Futhi ngempela, idumela lakho lidilizwa kalula ngohlelo olubi, ukupela isipelingi, namagama akhethwe kabi.
Ake ucabange ukuthi ubuchwepheshe bakho buzothatha kanjani uma usithumela ngephutha ' Udinga ukuhlola i- meth yakho , i-Ala ' uma usho ngempela ukuthi ' udinga ukuhlola izibalo zakho, i-Alma' . Noma uma uthi ' Ngingenza i- intervue kusasa ' uma usho ukuthi ' ngingenza ingxoxo kusasa '.
Qinisekisa zonke i-imeyili oyithumelayo; yenza njengokungathi idumela lakho lochwepheshe lixhomeke kulo.
06 kwangu-10
Umshwana ocacile futhi ocacile uyothola izimangaliso (futhi kukusize ufunde).
Isihloko sendaba sibili isihloko sokuxhumana kanye nendlela yokufingqa bese uthayipha i-imeyili yakho ukuze itholakale kalula kamuva. Kumele kufingqa ngokucacile okuqukethwe kanye nanoma yisiphi isenzo esifunyiwe.
Isibonelo, umugqa wendaba: 'ikhofi' ayicaci kahle.
Kunalokho, zama 'Izintandokazi zekhofi yabasebenzi: impendulo yakho iyadingeka'
Njengesibonelo sesibili, inkulumo ethi ' isicelo sakho ' ayicacile kakhulu.
Esikhundleni salokho, zama umugqa wendaba ocacile njengo: ' Isicelo sakho sokupaka: imininingwane eminingi iyadingeka' .
07 kwangu-10
Sebenzisa kuphela amafonti ama-classic: ama-Arial kanye nama-Times we-Roman variants, nge-inkino emnyama.
Kungaba isilingo ukwengeza ubuso befonti obuhle futhi imibala ku-imeyli yakho ukwenza kube lula, kodwa ungcono kakhulu usebenzisa i-black 12-pt noma i-10-pt Arial noma i-Times New Roman. Okufana okufana noTahoma noma u-Calibri kuhle, futhi. Futhi uma ubhekisela ukunakwa kwesigatshana esithile noma isibhamu, inkinobho ebomvu noma ifonti enesibindi ingasiza kakhulu ekuhlanzeni.
Inkinga yilapho ama-imeyili akho eqala ukungahambisani nokungaxhunyiwe noma uqale ukudlulisela isimo sengqondo sokuphazamiseka noma ukuphazamiseka kwengxenye yakho. Ezweni lebhizinisi, abantu bafuna ukuxhumana ukuba bathembeke futhi bahlanze futhi bafushane, hhayi ukuhlobisa nokuphazamisa.
08 kwezingu-10
Gwema ukuhlambalaza kanye namazwi amabi / ama-snooty, kuzo zonke izindleko.
I-imeyili njalo ihluleka ukudlulisa ukufakwe kwamagama nomzimba womzimba. Okucabangayo okuqondile futhi okuqondile kungase kubonakale kunesihluku futhi kusho uma kufakwa kwi-imeyili yakho. Ukungawasebenzisi amagama 'sicela' futhi 'ngiyabonga' kuzobangela ukungahambi kahle kwamandla. Futhi lokho okucabangela ukuhlekisa nokukhanya kungase kudlulise njengokunciphisa nokwehla.
Ukuletha ithoni ehloniphayo kanye nesimo esihloniphekile ku-imeyili kuthatha umkhuba nokuningi okuhlangenwe nakho. Kuyasiza uma ufunda i-imeyili ngokuzwakalayo, noma ngisho nomunye umuntu ngaphambi kokuyithumela. Uma kukhona mayelana ne-imeyili kubonakala sengathi kusho noma kunzima, bese ubhala kabusha.
Uma usunamathele ukuthi ungadlulisela kanjani ithoni yento ethile ku-imeyili, bese ucabangela ngokucophelela ukuthatha ifoni nokuhambisa umlayezo njengengxoxo.
Khumbula: i-imeyili ingunaphakade, futhi uma usithumela lowo mlayezo, awukwazi ukuwubuyisela emuva.
09 kwezingu-10
Cabanga ukuthi izwe lizofunda i-imeyili yakho, ngakho uhlele ngokufanele.
Eqinisweni, i-imeyili ingunaphakade. Ingathunyelwa kumakhulu abantu phakathi kwemizuzwana. Kungabizwa ngamacala omthetho kanye nabakhokhi bentela kufanele kube khona uphenyo. Kungenza ngisho kube yizindaba noma ezokuxhumana nabantu.
Lokhu kuwumthwalo obanzi futhi owesabekayo, kodwa yinto sonke esiyihlombe ngayo: lokho okubhala e-imeyli kungaba kalula ulwazi lomphakathi. Khetha amagama akho ngokucophelela, futhi uma ucabanga ukuthi kunamathuba okuthi angakulimala, ke ucabange ngokungathathi umyalezo nhlobo.
10 kwangu-10
Siphele njalo nge-classy encane 'ngiyabonga' kanye ne-block signature.
Amandla ama-niceties afana no- 'ngiyabonga' futhi 'nicela' angenakulinganiswa. Futhi, eminye imizuzwana eminingana ukufaka ibhulogi yakho yesiginesha yomsebenzi ikhuluma ngokubanzi mayelana nokulalela kwakho imininingwane, nokuthi uthatha ubunikazi bezokuxhumana ngokufaka isitembu igama lakho nolwazi lokuxhumana.
Sawubona, Shailesh.
Siyabonga ngokuphenywa kwakho ezinsizakalweni zethu zokuhlobisa ezitolo ze-TGI. Ngingajabula kakhulu ukukhuluma nawe efonini ukukutshela kabanzi mayelana nezinketho zethu zezemidlalo zamathikithi wethimba lakho. Singaphinde uvakashele i-showroom yethu ngokuhamba kwesikhathi kuleli sonto, futhi ngingakubonisa amasampula ethu ngomuntu.
Ngiyiphi inombolo engingakubiza ngayo? Ngikhona ukukhuluma ngemva kwehora lesishiyagalolunye ekuseni namhlanje.
Ngiyabonga,Paul Giles
Umqondisi Wezinkonzo Zamakhasimende
I-TGI, Incorporated
587 337 2088 | pgiles@tgionline.com
"Ukushicilela kwakho kuwukugxila kwethu"