Nazi "izimfihlo" ezinhlanu ukuthi ama-tech support agents angeke avume
Ukuba yi-Agent Support Agent akuyona umsebenzi olula. Ngifanele ngazi - Ngiye ngabanye ezinkampanini eziningana, emazingeni ahlukene, futhi kungaba nzima.
Ukusebenza ukwesekwa kwe-tech kusho ukuthatha izingcingo, ama-imeyli, noma ukuxoxisana nabantu abangathokozi. Kufana nokufana nomsebenzi wokusekela amakhasimende okudayisa, ngaphandle kokuhlomula kolimi lomzimba, ukuxhumana kwamehlo, nezinye izinto ezenza ukuxhumana komuntu kube lula. Umsebenzi oyingqayizivele ngezinselele eziyingqayizivele.
Indlela Engikhuluma Ngayo Ngokwesekwa kwe-Tech yayisibhalwa ukusiza ukwenza isipiliyoni sakho sonke sisebenze nabo kulula, kodwa ngicabanga ukuthi ukwazi olunye lwalolu lwazi lwangaphakathi lungase lusize futhi.
Lezi "mfihlo" ezinhlanu zihlanganisa ukuxhaswa kwezinto zobuchwepheshe abantu abangathanda ukukutshela kodwa abakwazi, futhi bambalwa ukuthi bangangihlanganyeli nami. Okokugcina ngokuqinisekile kuwela kulelo bhakede lesibili.
& # 34; Sivame ukusebenza ku-Script, hhayi Okuhlangenwe nakho & # 34;
Ngeshwa, iningi labantu eliphendula isicelo sefoni noma lengxoxo, noma impendulo ku-imeyili oyithumelayo, akubona nakanjani ukuthi yini abazokwenza ukukusiza, ikakhulukazi kumaqembu amakhulu asekela kakhulu afana nalawo asebenzayo ezinkampanini ezinkulu zobuchwepheshe.
Kunethuba elihle ukuthi akazange alisebenzise umzila ongeke usebenze, owake wahlanganyela nesofthiwe oxoxa ngayo, noma uhambisane nemisebenzi eyisisekelo ehilelekile enkonzweni engasebenzi kulindelwe.
I-"Level 1" noma "I-Tier 1" ejensi yokusekela osebenza nayo cishe ilandela umdwebo wezemidlalo. Bacela ukuthi uhlole noma wenze okuthile, bese unquma ukuthi yini okuzokukhuluma ngokulandelayo ngokusekelwe endleleni ophendule ngayo.
Akungabazeki ukuthi abanye bakho kungenzeka baqagele lokhu ngokusekelwe kwekhwalithi yelusizo oyenzayo ngezinye izikhathi, kodwa ungabi nzima kakhulu kumuntu ngakolunye uhlangothi. Abazange basebenzise umkhiqizo noma isevisi okhuluma nabo ngoba inkampani abayisebenzelayo ayicabange ukuthi ibalulekile , hhayi ngoba ayinayo idrayivu noma intshiseko.
Konke okushiwo, uma unenkinga ukuthola usizo oludingayo kumuntu oqala ukusebenzisana naye, unayo ongakhetha kukho.
& # 34; Singakwazi Ukwandisa Ithikithi Yakho Uma Usicela Ukuba & # 34;
Nakuba kungase kubonakale sengathi umuntu oqala ukukhuluma naye ekusekelweni kwe-tech kuyindlela yakho yokuqala nokugcina, cishe akusoze kwenzeka.
Ngokuqinisekile, ungacela ukukhuluma nomphathi uma uqala ukungenelela lapho othile engabambisani nawe ngokuzikhandla, kodwa kungenzeka ukuthi angeke akwazi ukusiza okuningi nangenkinga yakho yangempela yobuchwepheshe.
Kukhona, kodwa-ke, elinye iqembu ongakhuluma ngalo ngamakhono amaningi, futhi okunye okuhlangenwe nakho okunye, nento oyidingayo usizo. Ibizwa ngokuthi "iNqanaba 2" noma "Ukusekelwa kwe-Layer 2".
Amalungu kuleli qembu avame ukulandela ishadi lokugeleza noma uhlu olulandelwe lwemibuzo. Laba besilisa nabesifazane bavame ukuhlangenwe nakho ngomkhiqizo futhi kungenzeka ukuthi bahileleke ekuklanyeni noma ekuthuthukiseni, okusho ukuthi kungenzeka ukuthi baneseluleko esithile saleso simo sakho.
Ungathathi lolu lwazi olusha njengelayisensi yokuphazamisa ikhono le-Level 1 ngaphambi kokuba uqale ukukhuluma futhi ucele iNqanaba 2. Lelo lunga lokusekela lokuqala likhona ukuze lingabi nciphisa isikhathi sezinsizakalo ezisezingeni eliphezulu eziqeqeshiwe ezinenkinga yokulungisa kalula .
Gcina inketho ye "Level 2" ephaketheni lakho elingemuva ngezimo lapho unolwazi ngaphezu kweNqanaba 1 umuntu (qiniseka nawe ngokwakho, sicela) noma uma uphazamiseke ngezinga lokuxazulula izinkinga okuhlinzekwayo.
& # 34; Sinenombolo-ye-Izingcingo Inhloso Kodwa Futhi Intshisekelo Enamandla Ukulungisa Inkinga Yakho Right Now & # 34;
Ukwesekwa nge-tech abantu ngezinye izikhathi bazithola bephakathi kwedwala nendawo enzima. Bavame ukuba nemigomo yokuhlangana nsukuzonke - ngokuvamile amakholi amaningi. Uma izingcingo ezithatha ngaphezulu, zisondela kakhulu emigomeni yazo, futhi zijabule kakhulu abaphathi bazo.
Ngakolunye uhlangothi, inkampani idonsa into ebizwa ngokuthi isinqumo sokushaya ucingo lokuqala - ukulungisa inkinga yakho okokuqala oshayelayo - ukugcina ngezindleko jikelele. Umnyango wokusekela wezobuchwepheshe awukwenzi imali yenkampani. Wonke amakholi ahlanganisa izindleko zabasebenzi kanye nezakhiwo zengqalasizinda, ngakho-ke ukuxazulula inkinga yakho ngokushesha futhi ngokuphumelelayo uyabasindisa imali.
Ungasebenzisa lolu lwazi ngenzuzo yakho, ikakhulukazi uma unenkinga enzima kakhulu noma inkinga ngokucacile ngemikhiqizo noma isevisi yenkampani.
Ukwazi ukuthi bafuna ukuthi ungene futhi uphume ngokushesha, futhi unelisekile, unganqikazi ukucela i- hardware yokufaka esikhundleni, isigqebhezana noma isaphulelo, noma ukuthuthukiswa okufanelekile. Buza kusenesikhathi futhi akusikho isikhuthazo kuzo, kodwa isikhathi senza kahle futhi ungahamba kahle kangcono ngaphambi kokuthi inkinga iqale. Iningi izinkampani ziye zafunda ukuthi ukugcina ujabule, ngisho nangezindleko zesikhashana, uzikhokhela ngokuhamba kwesikhathi.
Okubalulekile: Qaphela ukusekela kwe- tech upsell , umkhuba ojwayelekile owenziwa kulezi zinsuku lapho ama-tech support agents enza njengabadayisi, bakunikeza isevisi ephakeme yomkhiqizo noma umkhiqizo othuthukisiwe, ngezindleko yiqiniso, ngesikhathi sokushaya ucingo lwakho. Esikhathini esiningi lokhu kucacile futhi kulula ukuphuma, kodwa izinkampani ezimbalwa zisebenzisa le mboni njengendlela yokukunika ukusekelwa - "ukuthuthukiswa futhi le nkinga iyahamba" into enhle.
& # 34; Ngezinye izikhathi sinempendulo oyidingayo kodwa i-Aren & # 39; t evunyelwe ukukutshela & # 34;
Ngikhumbula ngisekulesi simo mina ngokwami, njengendoda yokusekela tech, ngezikhathi ezingaphezu kwesisodwa. Omunye ucingo, unesidingo umkhiqizo engangiwusizo awukwazanga ukwanelisa, futhi angivunyelwe ukwenza into efanele futhi ngiyithumele kwenye indawo.
Ngenhlanhla, izinkampani eziningi ziqaphela ukuthi "ukwenza okulungile" akuyona nje into efanele kodwa futhi i-karma enhle, ngendlela elinganiselwe kakhulu. Ukuhlinzeka ngesipiliyoni esihle, ngisho noma kusho ukulahlekelwa ngumuntu njengamakhasimende, into esiyikhumbulayo esikhathini esilandelayo sisemakethe yento enikezwa yinkampani.
Ngakho-ke, isifundo kuwe "njengomsebenzisi" wokusekela kwezobuchwepheshe, ukukhumbula ukuthi ungase ube nezinye izinketho, ngisho noma umuntu ocingweni noma omunye umkhawulo we-chain chain ungakuvumeli lokho.
Khumbula, futhi, lokhu akuyona inkolo yokusekela okunonya kwabantu abantu abaye banquma ukuthi abafuni ukukusiza ngendlela efanele - lezi izinqubomgomo zenkampani ama-agent angenalo okukhethayo kodwa ukulandela.
& # 34; Sinomunye we-Non-So-Nice Code Amazwi Asisebenzisayo Uma Sifudumele & # 34;
Okokugcina, kodwa ngokuqinisekile akungenani, "yimfihlo" ukuthi bambalwa ngaphandle kwezwe lokusekelwa kwe-tech bayazi: ngezinye izikhathi uhlekwa usulu, ngokuqondile ebusweni bakho .
Uke watshelwa ukuthi inkinga owawunayo yayiyiphutha le- ID-10T , noma ukuthi impande yenkinga yayiyi-issue Layer 8 ? Uma kunjalo, uye wahlambalazwa ngokuqondile futhi awuzange ukwazi. Lezo zingamagama amabili "amakhodi" amaningi asho ukuthi umsebenzisi (nguwe) u ... kahle ... uyisiphukuphuku.
Bheka Uke Waba Isibungu Se-Tech Joke? ngokuba okuningi okumele ulinde.
Nakuba ngokuqinisekile akusikho isizathu, futhi akekho kulezi "amahlaya" ayenakulinganiswa ngempela, ahlinzeka ukucindezeleka okuthile kwabanye abantu emsebenzini obaluleke kakhulu.
Usizo Olwengeziwe Oluthola Ukusekelwa
Nginezinsiza eziningi esiteshini sami kulabo abakucabanga ngokuthola isevisi yobuchwepheshe kwikhompyutha yakho noma enye i-tech. Nazi ezimbalwa:
- Isizathu Sokuba Kufanele Uhlale Unesivivinyo Zama Ukulungisa Inkinga Yakho Yekhompyutha
- Ukuthola ikhompyutha yakho ifakwe: A Complete FAQ
- Ingabe Ikhompyutha Ekhompyutheni Ikulungiselela Ukukhetha Okuhle?
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