Amaphrojekthi we-web aphumelele ngokwengeziwe ngokuxhumana okuthuthukisiwe
Abaqambi bewebhu abaphumelele kakhulu yibo abangakwazi kuphela ukukhiqiza ikhasi lewebhu elibukeka kakhulu futhi babhale ikhodi edingekayo ukuze balethe lo mklamo kuziphequluli, kodwa futhi bakwazi ukuxhumana ngokuphumelelayo nabantu ababaqashile ngamakhono abo okuklama nokuthuthukiswa.
Ukuthuthukisa ukuxhumana kwamakhasimende kuyinto ezozuzisa bonke abaqeqeshiwe bewebhu - kusuka kubaklami kubathuthukisi kubaphathi bephrojekthi nokuningi. Inselele ekuhloleni indlela yokwenza lezo zithuthukisa akulula ngaso sonke isikhathi, noma kunjalo. Ake sihlole amathiphu angu-7 ongawasebenzisa ekuxhumaniseni onakho namakhasimende akho eklabhu wewebhu ngokushesha.
Khuluma Ulimi Lwabo
Esinye sezikhalo ezivame kakhulu engizizwa kumaklayenti eklanyelwe webhusayithi abangajabuli nomhlinzeki wabo wamanje ukuthi "abakwazi ukuqonda" ukuthi lowo mhlinzeki ubatshela. Labo ochwepheshe bewebhu bakhuluma njalo embonini yezemigomo, ngezinye izikhathi ngomzamo wokuthola ukuthi banolwazi oluningi kunabo. Ekugcineni, lokhu kungavamile ukukhathaza noma ubani, futhi kaningi kunalokho akushiyi abantu bakhungathekile futhi badideke.
Uma uxhumana namakhasimende, qiniseka ukuthi ukhuluma ngendlela abangayiqonda ngayo. Kungase kudingeke uxoxe ngezici zobuchwepheshe zomsebenzi wakho, njengokwakheka kwewebhu okuphendulayo noma imikhuba emihle ye-typography ye-intanethi , kodwa yenza kanjalo emibhalweni yesendlalelo kanye nenani eliphansi lemboni ye-jargon.
Vumelana Nezinhloso Zeprojekthi
Akekho oqeda uhlelo olusha lwewebhsayithi ofuna i-website entsha - ukuthi yiyiphi ngempela ayifunayo yimiphumela evela kuleso sitesithi esisha. Uma inkampani iqhuba isayithi ye-Ecommerce , izinhloso zalo msebenzi zingase zibe ngcono ukuthengisa. Uma wenza umsebenzi wenhlangano engeyona inzuzo, imigomo ebekiwe yephrojekthi ingase ikhulise ukuzibandakanya komphakathi kanye neminikelo yemali. Lezi zinhlobo ezimbili ezihlukene kakhulu zemigomo, futhi izindlela ozisebenzisayo ukufeza kuzobonakala zihlukile. Lokhu kubalulekile. Kumele ukhumbule njalo ukuthi amaklayenti ahlukene namaphrojekthi azoba nemigomo ehlukile. Umsebenzi wakho ukuthola ukuthi bangubani futhi uthole indlela yokusiza ukuhlangabezana nalezi zinhloso.
Faka Kulokubhala
Nakuba ukuvuma ngamazwi ngokuvumelana nemigomo kuyinto enhle, kumele ubeke lezo zinhloso ngokubhala futhi wenze ukuthi lo mbhalo utholakale kalula kunoma ubani osebenza kulowo msebenzi. Ukuba nemigomo ebhaliwe kunika wonke umuntu ithuba lokubuyekeza futhi acabange ngempela ngokugxila kwiphrojekthi. Iphinde inikeze noma ubani oza kulolo phrojekthi ngemuva kwesikhathi sokubona le migomo ephakeme ephezulu futhi afike ekhasini elifanayo njengoba wonke umuntu esheshayo.
Uma uke waba nomhlangano omkhulu wokuqeda futhi wanquma ngamaphuzu ambalwa abalulekile, ungashiyi lezo zingxoxo enkumbulweni yedwa - zithole ukuthi zibhalwe futhi zenze leyo mibhalo iyatholakala kuwo wonke umuntu kumaqembu ephrojekthi.
Nikeza izibuyekezo ezivamile
Kunezinkathi ezithile kumaphrojekthi wokwakha iwebhu lapho kubonakala kungabi khona okuningi ukubika. Ithimba lakho liyamatasa futhi ngenkathi kwenziwa inqubekelaphambili, kungenzeka ukuthi akukho lutho olubonakalayo lokubonisa iklayenti lakho isikhathi esithile. Ungase ulingeke ukuba ulinde uze ulungele isethulo esikhulu ukuze ubuyele emuva kuleyo iklayenti, kodwa kufanele ulwe nesilingo! Ngisho noma intuthuko kuphela ongayichaza ukuthi "izinto zihambahamba njengoba kuhlelwe", kunenani ekunikezeni izibuyekezo ezijwayelekile kumakhasimende akho.
Khumbula, ngaphandle kokubona kusho okungaqondakali, futhi awufuni ukuba ngaphandle kwamakhasimende akho ngesikhathi seprojekthi. Ukuze ugweme lokhu, hlela izibuyekezo ezijwayelekile futhi uhlale uxhumane namakhasimende wakho.
Ungathumeli I-imeyili
I-imeyili iyindlela yokuxhumana enamandla futhi elula kakhulu. Njengomklami wewebhu, ngithembele ku-imeyili kaningi, kodwa futhi ngiyazi ukuthi uma ngisebenzisa i-imeyili kuphela ukuxhumana namakhasimende ami, ngenza iphutha elikhulu.
Kunzima kakhulu ukwakha ubudlelwane obuqinile ngokusebenzisa ukuxhumana kwe-imeyili kuphela (okunye okukhulunywa ngakho ekuhlotsheni ubudlelwane) futhi izingxoxo ezithile ziphumelele kakhulu ngekholi yocingo noma emhlanganweni womuntu. Isidingo sokuletha izindaba ezimbi siwela ngalesi sigaba, njengoba kwenza imibuzo eyinkimbinkimbi engadinga incazelo. Ukubuyela emuva nge-imeyili akuyona indlela engcono kakhulu yokuba nalezo zingxoxo, futhi izindaba ezimbi akufanele zithunyelwe ngekhompyutha. Ezimweni ezifana nalezi, unganqikazi ukuthatha ifoni ukushaya ucingo noma ukuhlela isikhathi esithile sokuhlala phansi ubuso nobuso. Ungase ube nokungabaza ukuba nomhlangano obuso ubuso nobuso ukuletha izindaba ezimbi, kodwa ekugcineni, ubudlelwane buyoqina ngokwengeziwe ngoba ubhekene nekhanda lokubhekana nenkinga futhi ulibhekene kahle.
Qiniseka
Esihlokweni sezindaba ezimbi, uma unento engafanele ukuxoxa, yenza kanjalo ngobuqotho. Ungazungezi inkinga noma uzame ukufihla iqiniso elithemba ukuthi isimo sizozilungisa ngokuyisimangaliso (akunjalo). Xhumana neklayenti lakho, ube phambili futhi uthembele ngesimo, bese ucacisa ukuthi wenzani ukuxazulula izinkinga. Ngeke bajabule ukuzwa ukuthi inkinga ivele, kepha bayakwazisa ukuxhumana kwakho okuqotho nokuvulekile.
Yakha Ubuhlobo
Umthombo omuhle webhizinisi elisha kubakhi abaningi bewebhu livela kumakhasimende akhona, futhi indlela engcono kakhulu yokugcina lawo maklayenti abuyele ngokukwakha ubudlelwano obuqinile. Lokhu kudlula nje ukwenza umsebenzi omuhle emsebenzini abaqashile wona (balindele ukuthi wenze umsebenzi omuhle, uma kungenjalo bebengakuqashile). Ukwakha ubudlelwane kusho ukuthakazelisa nokuhleleka. Kusho ukufunda okuthile mayelana namakhasimende akho futhi ungabathandi njengowokukhokha kuphela, kodwa njengomlingani oxabisekileyo ngisho nomngani.
Ihlelwe nguJeremy Girard